FAQs
Where is your office located?
Our office is located in West Wichita near Maple and Tyler:
123 N. Tyler Rd., Suite 100
Wichita, KS 67212
What happens during my first visit?
Your first visit is all about understanding the whole picture—what has been happening, what your biggest concerns are, and what your feeding goals look like.
During your consultation, your IBCLC will:
Review your intake form and feeding history
Talk through your current challenges and goals
Observe a breast or bottle feeding
Complete a weight check and weighted feed when appropriate
Assess latch, positioning, milk transfer, and feeding function
Complete an oral function assessment when indicated
Review observations and any photos taken during the assessment
Discuss recommendations, referrals if needed, and next steps
Answer your questions
After your visit, you will receive a customized care plan within 24 hours so you have everything we discussed available to reference at home.
Can someone come with me to the visit?
Absolutely! Your partner, spouse, family member, or other support person is always welcome to join your consultation.
Having another set of ears can be incredibly helpful—they often remember things you may not when you’re focused on feeding and caring for your baby.
Siblings are welcome too! Just keep in mind that depending on their age and needs during the appointment, we may need to adjust what we are able to accomplish during our time together.
What do I need to do before my visit?
When you book your appointment, you’ll receive access to an intake form via email.
Please complete your intake form before each visit, even if you have seen us before. This allows us to review the most up-to-date information about you and your baby ahead of time so we can spend more of your appointment focused on your questions, challenges, and goals.
What do your services cost?
Our current in-office pricing is:
Initial Consultation — $195
Follow-Up Consultation — $170
Prenatal Breastfeeding Education — $100
We also offer packages for families who would like continued support throughout their feeding journey.
How many visits do I need?
Every parent and baby is different, so there isn’t a one-size-fits-all answer.
Many of our families average around four visits, which allows us to provide continuity of care, evaluate how your feeding plan is working, make adjustments as needed, and follow up after referrals or procedures when applicable.
Your IBCLC will help you determine what follow-up makes the most sense for you and your baby.
What platform is your telehealth?
Our telehealth visits are offered through Spruce, a secure communication platform that allows us to provide HIPAA-compliant messaging and virtual care.
The app is free to download. You’ll receive an invitation with instructions before your scheduled telehealth appointment.
Do you take insurance?
ICT Lactation works with several programs and organizations that may provide insurance-covered lactation services.
Because coverage varies depending on your insurance plan, please visit our Insurance page or contact our office so we can help determine what options may be available to you.
If your visits are not covered through one of our current programs, you may request a superbill after your appointment to submit to your insurance company for possible out-of-network reimbursement.
HSA and FSA cards may also be used for payment.
Do you have pump rentals?
We no longer offer breast pump rentals.
We are still happy to help with pumping concerns, flange fittings, pump settings, and creating a pumping routine that works for you.
How long is a visit?
Initial consultations are approximately 90 minutes.
Follow-up consultations are generally 45–60 minutes, depending on your needs and what we are working on during the visit.
We intentionally allow plenty of time so your appointment doesn’t feel rushed and we can thoroughly address your feeding concerns and questions.
Cancellation & Rescheduling
We understand that plans can change! We ask that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment.
Cancellations or rescheduling made 24–48 hours before your appointment are subject to a $100 fee, while cancellations made within 24 hours or missed appointments will be charged the full visit fee.
Your appointment time is reserved specifically for your family, and adequate notice allows us the opportunity to offer that time to another family in need of care.